Residential Customers

What to expect during your water meter upgrade — fast, professional, and hassle‑free.

You’ll receive a notice from your utility with a date/time window or instructions to schedule online/phone.

Our technician arrives in a DB Utility uniform and vehicle. Ask to see their photo ID badge at any time.

We shut off water briefly (typically 15–30 minutes) to remove the old meter and install the new one.

We test the meter, capture photos/GPS, and update records so billing is accurate. Water service is restored.

FAQs

If outside, a typical changeout takes 15 minutes, so you can expect your water to be turned off for a few minutes.
If inside, a typicall appointment takes 30-45 minutes with a brief water shutoff during the process.
Technicians will knock and notify you before starting; exterior meters may not require anyone home.
Work areas are left clean; old meters are returned to the utility for proper handling.
You’ll receive a door hanger or digital confirmation once complete.
If Your Meter is Outside
- Clear access to the meter lid and nearby area.
- Contain pets and ensure gates are unlocked.
- Trim overgrown vegetation if it blocks access.
If Your Meter is Inside
- Ensure someone 18+ is present during the appointment.
- Clear a safe path to the meter and shutoff valve.
- Move fragile items away from the work area.
All team members carry photo ID badges and wear DB Utility uniforms/hi‑vis vests.
Our vehicles display DB Utility branding and/or your utility’s project signage.
Background‑checked technicians follow documented safety procedures.
If unsure, call your utility to verify the appointment or ask the tech to wait outside.
To keep it simple - your city is investing in their infrastructure which is a great thing!
Benefits include…
- More precision helping you only pay for what you actually use.
- Faster leak detection to identify issues
- Fewer service visits as new technology allows for remote reading.